Tutorial

s1

Step 1: Register as a BuyandShip member, obtain our overseas address and start shopping!

  • Register as a member before shopping (click “become a member” at the top of the membership center)
  • Upon registration, you can access the overseas warehouse address and your membership ID

s2

Step 2: Start shopping!

  • Please go to Membership Centre > Overseas Warehouse Addresses to obtain related warehouse address
  • Fill in our overseas warehouse address as the shipping address and your name and membership ID as the receiver during checkout.
  • You can fill in your credit card billing address or our overseas warehouse address as the billing address
  • Fill in your name and membership ID as receiver
  • Step by Step Online Shopping Procedures available on Youtube

s2

Step 3: Declare Your Package

  • Your online retailer will send out the package and provide you the information of the shipping courier and the tracking number soon after you receive your order confirmation
  • Please enter the tracking number at the “manage your order” through our membership center
  • You will receive an email notification when your package arrives at our warehouse before you register for a tracking number. Please register the package upon receipt of the email

s2

Step 4: Payment and Delivery

  • When the package has arrived our Hong Kong warehouse, we will inform you directly via email
  • All packages arriving our warehouse will be stored within 24 to 48 hours, please contact us if your package status has not changed after 48 hours
  • The shipment will be delivered to the Hong Kong warehouse before it will be delivered to Singapore as instructed
  • Delivery fee will be calculated based on the sum of the chargeable weight
  • When you ready to get your package, you can merge the package and fill in your address in Singapore
  • Adjust your own Points Payment / Credit Card Payment
  • Delivery fee need to be paid before the package leave Hong Kong warehouse, if not, the package will not be sent out

s5

Cut Off / Shipping Time

  • Packages arriving from our overseas warehouses will be checked out as soon as possible
  • When the delivery status of the package is changed to “Check Out”, it means that the package has been arranged for delivery to our HK warehouse
  • Arrival time will be postponed by global public holidays
  • Expected time of delivery to HK warehouse: US & UK within 4-6 days / Japan, Korea, China & Taiwan within 2-4 days
  • We will send out your package within 1 to 2 days upon receipt of your “Consolidated Shipping” request and payment
  • Home Delivery to the address takes about 3-4 working days, but in case of customs inspection, the time of delivery will be delayed
  • Delivery Dates are as follows: 5 times a week, every Tuesday to Saturday HKT
    • US Warehouse: 5 times a week, every Tuesday to Saturday HKT
    • UK Warehouse: 2 times a week, every Tuesday and Friday HKT
    • Japan Warehouse: 5 times a week, every Tuesday to Saturday HKT
    • Korea Warehouse: 5 times a week, every Monday to Friday HKT
    • Taiwan Warehouse: 2 times a week, every Tuesday and Friday HKT