Common prohibited items include alcohols, products consisting of alcohol, living animals, plants, compressed gases, chargeable batteries, food containing meat, etc.
For more details, please check the "Prohibited Items Catalog".
In the "Member Centre > Warehouse Addresses", the corresponding warehouses will be shown after you select the country. Please copy our warehouse address as the shipping address on the shopping site when you are shopping online.
We provide generous free storage:
-30 days free storage at our sorting centre
-Need more time? Extended storage available at S$ 1/day, with a maximum extension of 15 days is allowed. If the storage period reaches the 46th day, the package will be treated as abandoned.
Every single shipment (Per Tracking number) must not exceed 55 pounds.
Every consolidated shipment must not exceed 20 pounds.
If the single parcel exceeds 20 pounds, please do not consolidate it with other parcels.
You can consolidate a maximum of 10 shipments per order. The maximum consolidation weight is 20 lb.
When merging packages, please pay attention to the following considerations:
- The chargeable weight less than 1 lb will be rounded to the next whole pound for each order.
- The minimum weight of a shipment is 0.2 lb, afterwards the unit of actual weight is 0.1 lb. When the actual weight is less than 0.1 pound, it will be rounded to the next 0.1 pound.
Portland, U.S. (Tax-free) warehouse size restrictions:
- Either side cannot exceed 100CM
- Sum of all 3 sides cannot exceed 150CM
- Volumetric weight cannot exceed 5 times actual weight
Volumetric Weight = [Length(CM) × Width(CM) × Height(CM)] ÷ 6,000 × 2.2046
If deemed necessary, our warehouse will repack and replace packaging without prior notice.
If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by volumetric weight.
U.S. warehouse checks out 5 times per week, Tuesday to Saturday. Delivery to sorting centre takes approximately 5-8 days.
Note:
- The schedule is in Hong Kong Time (HKT)
- Arrival time will be postponed by international public holidays
