Buy&Ship Protection
Ship Globally with Confidence

Experience worry-free global shipping and shopping with comprehensive protection and hassle-free returns
icon delivery_v3
Parcel Forwarding
icon community_v3
Global Shopping
Buy&Ship Plus
Recommended
Declare your parcel and add Buy&Ship Plus protection for just 3% of your parcel's declared value.
Starting at
S$5
per tracking number
90-day free returns included
Loss coverage up to US$52,000
Damage protection: 30% of delivery fee plus up to US$100 parcel value coverage
Basic
Every shipment includes basic protection at no extra cost
Free
Returns not included
Loss coverage up to US$100
Damage protection: 30% of delivery fee
Why Choose Buy&Ship Plus for Protection?
shipment protection shipping choose plus plan icon plus_plane_return
Worldwide protection
Your items are protected throughout their entire journey, from the seller to doorstep
shipment protection shipping choose plus plan icon plus_plane_manage
Shop with complete confidence
Protected against loss or damage and enjoy complimentary returns
shipment protection shipping choose plus plan icon plus_plane_price
Hassle-free claims
Simple, fast claims process with dedicated support for quick resolution of issues

Plan Comparison

info-icon
Each parcel, associated with a unique tracking number, is considered independently
Recommended

Buy&Ship Plus

3% of parcel value*

Basic

Free

Returns

Free returns
-
Covered warehouses
Parcels shipped to USA, UK, Canada, Australia and Japan warehouses
*Return requests must be accepted by the seller
-
Submission deadline
Within 90 days of receiving the parcel
-

Lost

Partial loss of goods
Up to US$52,000
-
Entire parcel lost
Up to US$52,000
Up to US$100
Submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel

Damage

Compensation per parcel
30% of the delivery fee and up to US$100 for the value of the parcel
30% of the delivery fee
Claim submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel

Compensation payments

Shipping fee
Refunded in Buy&Ship credits
Refunded in Buy&Ship credits
Parcel value
Settled in USD based on the exchange rate
Settled in USD based on the exchange rate

*Upgrading protection during consolidation will cost 6% instead of 3% of your declared value Notes: The information on this page is for reference only. Please refer to the Terms of Use for detailed content. In case of any dispute, Buy&Ship reserves the right of final decision

image upgrade Add protection during declaration
Add protection during declaration
Step 1
Simply select the Plus+ option on the shipment declaration page. Buy&Ship Plus covers all items in your parcel
Step 2
Continue to confirm your selection and agree to the terms. You can now ship with complete confidence! The fee will be charged when the parcel is ready to consolidate
image upgrade Add protection during consolidation
Add protection during consolidation
Step 1
During the consolidation process, you can view all your shipments, including those that weren't upgraded to the Plus+ plan during the declaration stage
Step 2
Select the checkbox next to each shipment you want to add protection to. You can now protect items that weren't covered earlier! A 6% fee will be charged on the declared value of your selected items
chevron_round

4 Simple Steps to File a Claim

1

Gather evidence

Take photos of your parcel and damaged items, or prepare the proof of purchase of the lost item
flow step icon https://bns-web-revamp2024.vercel.app/_nuxt/flow_collect_parcel.CzRKdNrL.svg
2

File your case

Contact our support team through live chat within 3 days of receiving your package. Share your order details and all photo evidence
flow step icon https://bns-web-revamp2024.vercel.app/_nuxt/flow_contact_us.DGQcaDxo.svg
3

Under review

Our dedicated team will carefully review your case and get back to you within 7 working days
flow step icon https://bns-web-revamp2024.vercel.app/_nuxt/flow_request_received.BmVq08f3.svg
4

Get results

Once approved, we'll send your refund confirmation and instructions via email
flow step icon https://bns-web-revamp2024.vercel.app/_nuxt/flow_approved.CXMHgATf.svg

Excluded from Coverage

excluded coverage icon https://bns-web-revamp2024.vercel.app/_nuxt/vase.ZGnS2l6g.svg

Prohibited or special category items

  • close-iconItems not matching seller's description
  • close-iconFake or counterfeit goods
  • close-iconFragile, unprotected and easily damaged items
  • close-iconDangerous goods, parcels containing liquids or prohibited items
excluded coverage icon https://bns-web-revamp2024.vercel.app/_nuxt/thundercloud.ByarnMhZ.svg

Unforeseen circumstances

  • close-iconLoss or damage caused by natural disasters or extreme weather
  • close-iconTemporary import/export restrictions or sanctions in service regions
  • close-iconItems that have passed their shelf life, warranty period, or other time-sensitive conditions due to customs clearance or transit
  • close-iconItem that arrive damaged, deteriorated, or in poor condition, or with quantity discrepancies
excluded coverage icon https://bns-web-revamp2024.vercel.app/_nuxt/forbid_package.BT8cL0Y7.svg

Others

  • close-iconProducts with undamaged original packaging
  • close-iconNon-standard packaging, e.g., non-carton boxes, unsealed items
  • close-iconIncorrect or inaccurate overseas shipping address
  • close-iconParcels lost due to the fault of the sender
  • close-iconShipment is not claimed within 30 days after it arrives at the warehouse
  • close-iconBlind boxes and randomly selected items
The above lists the most common exclusions. For more details, please refer to the Terms of Use

Frequently asked questions

Haven’t found what you’re looking for?

Buy&Ship Plus is an upgraded protection service for your parcels offered by Buy&Ship. In addition to providing free return service, it increases the coverage amount for parcels up to a maximum of US$52,000.

Ready to begin your overseas shopping journey?

Make global shopping simple with Buy&Ship