【Service Announcement】Australia Warehouse Bans Export of Protective Equipment

The Australian government has banned the export of protective equipment due to the spread of COVID-19. Therefore, our Australia warehouse will not export any protective equipment, including face masks, gloves, gowns, glasses and goggles, alcohol wipes, hand sanitizers, etc. If you have already placed an order of the above-mentioned goods in Australia, please cancel the order with your seller as soon as possible. Due to the special situation, Buyandship will provide parcel return service for those parcels arriving at our Australia warehouse. In order to facilitate you to arrange the parcel return, parcels can be temporarily stored in the warehouse for one month at most. Please note that any overdue parcels will be discarded. When you return your parcels, you can only return them in whole as parcels can not be split for further processing. For any parcel without a return label, members have to directly purchase the label from..

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UK Warehouse Latest Update

Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days. UK warehouse will maintain services of parcel receiving and checking-in for today and tomorrow. The cut-off date for sending out parcels from our UK warehouse is on March 31st. Starting from this Wednesday (April 1st), UK warehouse will be closed for 14 days, which means daily operation will be suspended, including parcels receiving, checking-in and sending out. Please stop using the UK warehouse for your transshipment. If you have any order on UK websites recently, we advise you to cancel the order(s), or contact the seller to postpone the date of delivery. Nevertheless, as a measure to protect our users from the potential loss regarding the suspension of parcel receiving, parcels delivered by Royal Mail will be signed, received and stored by the..

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【Service Announcement】Warehouses Service Status (Updated on March 29th)

  The latest status of warehouses are as follows. Japan Our warehouse is operating as usual. Due to the great reduction of flights, please expect delays on all shipments, especially for those shipments containing food and liquid. The checking-in and checking out for these kinds of shipments will be longer than usual. Hence, we strongly advise members to not purchase any items containing liquids and food at this time.   US Our warehouse is operating as usual. The recent restriction in Oregon does not affect the logistic service. However, please expect delays on shipments due to the reduction of flights.   UK (Updated on March 29th) Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days, starting from next Monday (March 30th). From now on, UK warehouse will temporarily suspend its daily operation,..

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Korea Warehouse Shipping Info Update

In order to ensure that your goods is accurately delivered to our Korea warehouse and optimize the parcel processing service, we are updating the telephone number and the recipient name format of Korea warehouse. To prevent delays for your future parcels, we strongly advise you to change your Korean shipping info now.

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⚠️【Buyandship Warehouse Updates】28 February 2020

🇯🇵 Japan : All sea shipment has arrived in Hong Kong. All shipments that were stored and all shipments received after the 14th of February has been sent directly to our warehouse to be processed as normal.  Processing will take a little longer for the shipments that were stored with Yamato (Black Cat) and with Ketolec as some records of shipments stored were inaccurate. If you have received a delivery status from your seller to say that your shipment was delivered before the 14th of February, please allow us some time to update, due to limited manpower and space, as it will be processed through straight in Hong Kong. With shipments that were stored separately, we are unable to see which shipments were received first. Nonetheless, we are working to process shipments, especially from Katolec and Yamato out as soon as possible. We expect to finish processing the contents of..

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Announcement: Restrictions on Shipments Containing Face Masks in Selected Countries

⚠️ Attention to Buyandship members ⚠️ Taiwan, South Korea and Thailand have issued an official embargo on the export of surgical/face masks.  All shipments addressed to or coming from the  Korea or Thailand warehouses containing such items will be automatically rejected by these selected Buyandship overseas warehouses. Shipments en route to our Thailand and South Korea warehouses are required to clearly list its contents to avoid being rejected upon arrival. As such, Buyandship strongly advises customers to liaise with sellers to accurately declare the contents of your purchases to ease the process. For goods that have been ordered but has yet to be sent out, please contact the seller and CANCEL your order immediately! There has also been an increase of shipments containing restricted items arriving at our overseas warehouses. Kindly be reminded that aerosol and spray products, as well as flammable liquids like bleach, perfume, essential oils and cleaning agents are STRICTLY PROHIBITED…

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Announcement: China Warehouse Suspension EXTENDED

Due to the current situation, plus safety and hygiene purposes, Buyandship will continue to suspend services from our China warehouse until further notice. Effective 29th February, the warehouse will stop accepting any packages and it will not be sent to the Hong Kong warehouse for safety reasons. For orders that have already been made addressed to our China warehouse, please cancel your orders immediately. We thank you for your kind understanding and patience during this period. We are sorry for any inconveniences caused.

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Announcement: Temporary Suspension of China Warehouse Service

Due to the lockdown of cities, hygiene considerations and logistic condition in China, Buyandship’s transshipment service in China will be suspended until 29th February. Parcels have been delivered to the warehouse or currently under delivery will not be affected. The parcels will arrive at Hong Kong warehouse successively after Lunar New Year holiday (1st February). Considering the conditions in China, delays may occur for the shipments. Thank you for your patience and consideration. We apologise for any inconvenience caused. If you have any further queries, please drop our customer service representative a message. (Last updated: 12 February 2020, 4:15 pm)

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