(Updated on Sep 25)【Service Announcement】Warehouses Special Service Arrangement in SEP/OCT Holidays

Due to the public holidays in different regions, Hong Kong and some of our overseas warehouses will be closed during the holidays in September and October, as shown in the table below. Please note that no parcel will be received, checked in or sent out during the closure of the warehouses. Please do not choose to deliver your parcels during that period. The courier will arrange the delivery to the next working day if the parcels have not been successfully delivered. Our warehouses will be closed on the following days. Warehouse Holidays Japan warehouse September 21st – 22nd China warehouse October 1st – 8th Korea warehouse September 30th – October 6th and October 9th (* Updated on Sep 25) Taiwan warehouse October 1st – 4th and October 9th – 11th Hong Kong warehouse October 1st – 2nd and October 26th For more information on the operation hours, please refer to..

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【Service Announcement】New Indonesia Warehouse Launch

In order to enrich your overseas online shopping experience, we have added a new warehouse in Indonesia on 2 September. You can now check out the address of Indonesia warehouse and relevant information on Member Centre > Oversea Warehouse Addresses > Indonesia. You can enjoy the Indonesian shipping service by filling in the address of our Indonesia warehouse as your overseas delivery address and any information required when shopping online on Indonesia websites. Please remember to declare your parcel after your purchase. For the fee calculation, please refer to Pricing. Before shopping, please check the Prohibited Items Catalog carefully, and be aware of the parcel restrictions listed on Oversea Warehouse Addresses.

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【Service Announcement】Relocation of Thai Warehouse

Our Thai warehouse has been officially opened and in operation from today. All parcels addressed to the previous location of our warehouse in Latkrabang will be delivered to the new location. To avoid any delivery delay or parcel loss, please update your Thai shipping address on shopping sites you used as soon as possible. The last day of receiving parcels of our previous warehouse will be on June 30th, 2020.

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【Service Announcement】Korea Warehouse: Items Reject List Updated

Starting from today, Korea warehouse refuses to receive parcels sold in supermarkets, such as Homeplus and emart, with neither a tracking number nor box packaging. In addition to the above-mentioned types of parcel, our Korea warehouse ONLY receives and signs parcels delivered by courier and rejects any parcels sent by other delivery methods, such as delivering parcels by your friend, family member or in person. Please note that the tracking number on parcels should be provided by your courier. Thank you for your time and attention.

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