Buy&Ship Singapore has become a go-to solution for cross-border shoppers seeking access to exclusive international products — from Japanese skincare and Korean fashion to American tech gadgets. Whether you’re new to parcel forwarding or comparing services, you likely have some questions.
To help you make informed decisions, we’ve compiled the Top 10 Frequently Asked Questions about Buy&Ship Singapore — covering everything from pricing and process to delivery timelines and protection.
1. What Is Buy&Ship and How Does It Work?
Buy&Ship is a parcel forwarding service that allows Singapore-based shoppers to purchase items from international stores that do not offer direct shipping to Singapore. You shop using Buy&Ship’s 11 global warehouse addresses, and your parcels are forwarded from those warehouses to your doorstep in Singapore.
🌍 Supported Warehouse Countries:
Japan, Korea, USA, UK, Canada, Italy, Australia, Thailand, Taiwan, Hong Kong, and China.
2. How Much Does Buy&Ship Cost?
Buy&Ship charges based on actual weight, not volumetric weight — making pricing more transparent and fair.
- Shipping starts from S$9 per pound
- No hidden fees or fuel surcharges
- Free parcel consolidation across countries
Example: If you ship a 2-lb package from the USA, your shipping fee starts at S$18.
✅ You only pay after your shipment has arrived at the warehouse and you’ve confirmed the consolidation and delivery.
3. Do I Need to Pay GST or Import Tax When Using Buy&Ship?
Yes, depending on the total value of your shipment, you may be required to pay Goods and Services Tax (GST) when importing goods into Singapore.
💡 Key Points:
- GST Rate: Singapore imposes an 8% GST on most goods imported via online shopping.
- GST Relief: Shipments with a Cost, Insurance, and Freight (CIF) value of S$400 or less are generally eligible for GST relief.
- Shipments Over S$400: If your shipment’s CIF value exceeds S$400, you will be required to pay GST on the entire shipment.
- CIF Explained: CIF includes the cost of the goods, insurance, and freight charges.
- Courier Processing Fee: For shipments requiring tax payment, courier partners may charge a processing fee. For example, UPS charges 5.9% of the import duties and taxes, with a minimum of S$23.60 and a maximum of S$100 per shipment.
- Payment Process: Buy&Ship’s courier partners will handle the GST payment process on your behalf and inform you of the estimated tax and duty required. You will need to settle these fees directly with the courier partner before your shipment is delivered.
📌 Note: When consolidating multiple shipments, the total CIF value is considered. If the combined value exceeds S$400, GST will apply even if individual items are below the threshold.
For more detailed information, please refer to Buy&Ship Singapore’s official taxation page: https://www.buyandship.com.sg/taxation/
4. Can I Consolidate Parcels from Different Countries?
Yes. Buy&Ship offers free parcel consolidation from multiple countries into one shipment.
This allows you to:
- Save on shipping costs
- Reduce packaging waste
- Receive all items in one delivery
You’ll receive notifications via email and mobile app once your packages arrive at different warehouses and are ready for consolidation.
5. Is There Any Protection for Lost or Damaged Items?
Absolutely. Buy&Ship includes free protection for all shipments in case of:
- Parcel loss
- Damage during international transit
For high-value or fragile items, you can upgrade to Buy&Ship Plus, which provides:
- Higher coverage limits
- Overseas return handling (if supported by the seller)
- Priority claims processing
6. How Do I Start Using Buy&Ship?
Here’s a simple step-by-step process:
- Sign up at www.buyandship.com.sg
- Access your 11 unique warehouse addresses
- Shop online and enter the relevant overseas warehouse address at checkout
- Declare your shipment in your Member Center with tracking info and item details
- Wait for parcel arrival at the warehouse and consolidate (if needed)
- Pay shipping fees
- Track delivery in real time until it reaches your doorstep
7. Can I Track My Packages?
Yes. Buy&Ship offers end-to-end tracking:
- Track each parcel’s journey from the merchant to the overseas warehouse
- Receive notifications when the parcel arrives, consolidates, and ships
- Use the Buy&Ship mobile app or web dashboard for live updates
📲 Push notifications and email alerts keep you informed at every step.
8. Are There Any Restricted Items?
Yes. While Buy&Ship handles most consumer goods, certain items are prohibited or restricted due to international shipping regulations, such as:
- Flammable liquids
- Perishable food
- Lithium batteries (depending on type)
- Weapons or replicas
You can find a full list of restricted items on the Buy&Ship website or contact customer support for case-specific guidance.
9. What Are the Payment Methods?
Buy&Ship Singapore accepts:
- Credit/Debit Cards
- Apple Pay
- Google Pay
Payment is only required once your parcel is ready to be shipped from the warehouse, based on the final consolidated weight.
10. Why Choose Buy&Ship Over Other Forwarders?
✅ Key Advantages:
- Transparent Pricing: No hidden charges, real weight billing
- 11 Global Warehouses: Wide access to major online markets
- Free Parcel Consolidation: Combine packages across countries
- Real-Time Tracking & Notifications
- Free Damage/Loss Protection
- Optional Premium Protection via Buy&Ship Plus
Compared to other forwarders that charge based on volumetric weight or add layers of service fees, Buy&Ship offers a more predictable, user-friendly experience for Singapore shoppers.
Whether you’re buying rare collectibles from Japan, fashion from Korea, or electronics from the US, Buy&Ship Singapore empowers you to shop globally with confidence, affordability, and convenience.
If you’ve ever hesitated to shop internationally due to complex shipping, long wait times, or unreliable delivery, now’s the time to experience the Buy&Ship difference.
Ready to get started?
👉 Sign up now and unlock a world of international shopping.