When shopping during Thanksgiving, Black Friday and Cyber Monday, every second counts! Save precious time and pre-fill all the shopping websites with our closest overseas warehouse address. When you checkout, you can be a step faster than everyone else ~ And the quicker you have made your purchase, the sooner your shipment will be at our warehouse and then ready to be delivered to you! And to make the process even quicker and efficient, please pay attention to the following few steps!
Log in to get the address of each overseas warehouse: http://bit.ly/1JAIUwe
1. Address issues
If an error message occurs when trying to fill out our overseas warehouse address, you can try to enter 595, North Columbia Boulevard in another format. If there is no space to add your Buyandship member number to your name or your address, please try to add it for example to the “Address line 2”. (It’s important to add in your BS member number for identification of your parcel).
2. Payment method and Billing Address questions
Prepared online-shoppers must have valid credit cards and a Paypal account, as most of the online stores accept either or! If you want to use the warehouse address as your Billing Address, please use your real name (excluding BS as the first username; in case the warehouse address fails as a Billing Address, then you can use your own real address as the Billing Address.
3. Reporting a problem
After you’ve shopped, remember to declare your parcels! As long as you remember to declare the shipment on time and accurately (before your shipment arrives at the warehouse), the US warehouse colleagues can handle your shipment directly and as quick as possible. However, due to the expected volume of orders for Black Friday, our colleagues in the US wanted you to kindly note, that due to the large volume of goods, the Check-in of the shipment may take a day longer than usual. So please be patient and contact our Customer service, in case your parcel hasn’t been checked in after a few days. If you have not declared the shipment after it’s arrival at the warehouse, the warehouse colleagues will delay processing your shipment for 3-5 working days, and priority will be given to the already declared parcels.
Although we do as much as we can, with all helping hands we can get, it is inevitable that the delivery time will be slightly affected. Generally, it takes 1-3 working days for the goods to be shipped out of the warehouse. We try our best to deliver the parcels back to Singapore as soon as possible. However, due to the increase of orders and parcels during that time, it can take between 6-10 days for your shipment to arrive at the Hong Kong warehouse, and then another 1-3 days to Singapore.
4. Shipment size restrictions
During the shopping season, remember to keep your US parcel size limited to long/wide/high sides of NOT more than 150cm, otherwise, the shipment will be rejected and cannot be transferred to Singapore.